Terms & Conditions

Payment Terms:

• A Deposit of 50% is required to start work on your project.
• Customer agrees to make full payment prior to vehicle release and agree to be responsible for all collection fees including attorney fees and court costs for any unpaid balances at the interest rate of 18% per annum.
• Any materials for the customer’s job are required to be paid for 100% prior to the order before the work will be performed which is included in the advance 50% payment.
• The material that is ordered for a customer project, is non-refundable regardless of if you do proceed or do not proceed with the installation.
• Any request changes to the initial description of services need to be in writing and any additional charges incurred will be charged accordingly.
• Customer will pay the remaining balance including any additional cost or fees upon completion of the job prior to release of the vehicle.
• We allow our customer not more than 48 hours to change the installation appointment date, if a customer misses the appointment date, an additional charge of $50 will be applied.

General Terms And Conditions, Terms Of Payment, Legal Fees, And Disputes:

• 50% deposit is the confirmation to the installation initiation dates agreed. We do not lock in installation date if deposit is not made, therefor your agreed date can change at any time until deposit is made, however reschedule charge of $50 may be applied.
• Due to any unforeseen circumstances the agreed delivery date can be changed. D&W Studio will notify the customers 24 hours prior to the delivery date for any delays and will agree with the customer on a new delivery date.
• Any invoice that is not paid at the time of delivery is considered past due and the customer is responsible for all collection fees including but not limited to attorney fees and court costs for unpaid balances at the interest rate of 18% per annum.
• Customer is responsible for inspecting the product and or vehicle upon receipt.
• Customer shall identify to D&W Studio in writing any dispute concerning an invoice or service within ten days of the date of the invoice and/or service.
• If disputes are not identified in writing within the ten-day time frame the customer has accepted the job and the invoice.
• Customer must contact D&W Studio of all work in dispute, accompanied by written explanation. After investigation, if an error is found on behalf of D&W Studio, we will make appropriate corrections.
• If customer choses to supply the material, D&W Studio will not be responsible for the installation quality and install guarantee which may be compromised due to the quality of material. In such scenario, no refunds will be issued.

RETURNS: 50% deposit is non-refundable. 

• Vinyl material is a non-returnable item once the material is installed as per the customer’s personal request. All graphic artwork and any ordered vinyl material for any projects is paid by the customer 100%.
• If the job is cancelled or the customer does not want the product for any reason, 50% deposit is non-refundable since vinyl cost has already been included in the advance payment.
• Once vinyl is installed all sales are final and there are no refunds. If an issue arises the customer must submit their complaint in writing and give D&W Studio the opportunity to see the issue and try and resolve the issue prior to pressuring any legal actions.
• Since all vinyl wrap installations are customised to the customers specifications, D&W Studio must be given the opportunity to address any issues, including removal and reinstallation time (if deemed necessary by D&W Studio), before the client issues a refund request.

SINCE IT IS CUSTOM INSTALLED TO THE CUSTOMERS SPECIFICATIONS ONCE THE VINYL IS INSTALLED, ALL CONTRACTS ARE FINAL AND NO MONETARY REFUNDS WILL BE ISSUED.

WE RESERVE THE RIGHT TO REFUSE ANY CUSTOMER ANY REASON.

WE ARE NOT RESPONSIBLE FOR THE CONDITION ON THE VEHICLE’S PAINT SURFACE PRIOR TO THE VINYL BEING INSTALLED. IF INSTALLED ON TRAILERS WITH CAULKING, RE-CAULKING WILL BE NEEDED SINCE VINYL WILL NOT STICK TO CAULKING.

IF THE VEHICLE HAS CERAMIC COATING APPLIED PREVIOUSLY, FOR VINYL TO STICK PROPERLY, D&W STUDIO WILL HAVE TO REMOVE THE CERAMIC COATING. ADDITIONAL CHARGES MAY APPLY AND VARY DEPENDING ON VEHICLE SIZE AND PAINT CONDITION.

Vehicle Walk-Thru:

Wash vehicle using just using only water and soap before dropping off. Even though we prep and clean the vehicle for install wax and other chemicals will prevent the vinyl to stick to surface. Do not Wax or CLAY BAR any wax or chemicals left on vehicle by waxing and or clay bar will result in bubbles and vinyl will not cure properly. D&W Studio will not be held liable for vinyl that will not stick and cure properly due to wax or other chemicals used before the installation.

There will be an extra Charge of $65.00 per Hour for removing Vehicle Emblems, Mirrors, Door Handles, bumper bars and/or existing vinyl. D&W Studio is not liable for any damage if the customer asks to remove any parts from the vehicle.

Installations:

Vinyl material is alliable plastic material that we make every effort to make it look as seamless as possible, however, there may be curves, bumps, rivets, mouldings and deep-channelled curves that the vinyl will not be able to conform to.

In some cases, relief cuts need to be made or patches (inlays) need to be installed to cover certain areas. Stretching will result in some shrinkage as it attempts to return to its original form/dimensions. As it shrinks, some minor tenting and lifting does occur and will be addressed, if necessary, within 90 days after the installation.

All vinyl material needs to be applied to “like new” vehicle finish for the best results. There must be an excellent bod of the paint and its finish to the vehicle substrate. Any rust, bubbling, caulking, scratches, dents or other damage will be visible through the film, and such surface imperfections may damage the film or cause the film to fail prematurely. Areas repaired with body filer must be sanded, epoxy primed and finished with OEM (Original Equipment Manufacturer) paint or clear coat. Also, any areas with Caulking need to be re-caulked over the installed vinyl. Any recently applied finish must be fully cured for a minimum of 30 days prior to film being applied.

Installers use a heat gun to stretch and reposition the vinyl and a squeegee to eliminate imperfections. It’s important to note that installers rely on sharp razors to manipulate the vinyl and remove excess material around door handles and crevices. Even with the expert installers, there’s some potential for minor nicks and scratches to the surface. D&W Studio will not be held liable.

Installation time is based upon many factors including but not limited to, film selected, curing time, weather conditions, places where vinyl material is being installed, size of vehicle, complexity of installation areas and any unforeseen circumstances that may arise. We will make every effort to give reasonable time frames for installation but reserve the right to change them at any time for any reason.

Warranty And Materials: 

3M, Avery and Orafol cast wrap materials are installed per the customer or authorized representative’s request. We are not the manufacture of the product, and all warranties are ordered through the manufacture of the product the customer specifically ordered.

or warranty information you must visit the manufacture website or brochure for specific information regarding the product(s) you ordered.

D&W Studio is the installer of the product, not the manufacture. However, if there is something wrong with the product our manufactures do stand behind their products as do, we, so please do not hesitate to contact us. Damage done to the vinyl material by the customer, or any third party is not a warranty issue and will not be covered as such.

Although vinyl manufactures guarantee the material to last upto 5 years, high end material 7 to 10 years, the actual lifespan of a vehicle wrap will be considerably less more or less 2-3 years depending on the weather and after care. No warranties on Chrome, Plastic, Caulking and Non-Factory Finished paint.

After Care:

• Keep the car out of direct sunlight for the first 2-3 days after installation.
• Hand-wash your vehicle fortnightly with a nice soft sponge or rag. Strong jets can cause the vinyl to lift at the seams. Brushes and bristles can scratch your vinyl. And colors can start to fade and dull with repeated exposure to harsh chemicals and abrasives. None of these things will help your vehicle wrap last, so avoid them at all costs.
• Don’t wax your vinyl-wrapped vehicle. It will degrade your vinyl and shorten the life of your wrap. (NEVER WAX or CLAY BAR) It will cause the vinyl material to turn yellow and crack.
• Take care of edges particularly on doors/trunk/hood. Should any damage occur, contact us immediately. Do not try and fix it yourself or the warranty will be voided.
• Remove bugs and bird dropping immediately as these can stain the wrap. Soak them and wipe them off without scraping.
• UPKEEP: It will take approximately 30 days for the wrap to cure. Graphic installation warranty covers minor lifts and is good for 90 Days starting when wrapped vehicle is taken from our shop. It is up to the customer to maintain it.